Service
Contact and customer service
Our customer service team helps you with packages, availability, guest details, invoicing and ticket delivery. For order questions, always include your order number so we can look into it straight away.
Live chat
Start live chat
Opening hours
Live chat 24/7 · phone Monday to Friday 09:00, 18:00 (SGT)
During the Grand Prix weekend we are available continuously from Thursday to Sunday, 07:00 to 21:00 (SGT).
Response times
- — Live chat: available 24 hours a day, 7 days a week
- — Email: we aim to reply within 4 hours
- — Corporate enquiries: quotation within one business day
Visiting and postal address
Marina Bay VIP Hospitality 10 Bayfront Avenue, #12-01 Singapore 018956 Singapore
Company details
- Company registration (KvK): 12345678
- VAT number: NL001234567B01
- IBAN: NL00 BANK 0123 4567 89
- Independent reseller, not affiliated with the event organiser
Departments
Reservations and availability
tickets@formula1-singapore.comQuestions about packages, days, group sizes and waiting lists.
Invoicing and payments
tickets@formula1-singapore.comInvoices, VAT numbers, company registration details, payment terms and credit notes.
Tickets and delivery
tickets@formula1-singapore.comWallet passes, express courier, pick-up point and guest name changes.
Corporate and groups
tickets@formula1-singapore.comFrom 10 Paddock Club passes onwards corporate rates apply on request.
Race-day assistance
From Thursday to Sunday our guest team is present at the pick-up point near the main entrance. If you cannot find something or are delayed, open the live chat or email tickets@formula1-singapore.com.
Never share full credit card details, security codes or passwords in chat.